Follow up Post would love to hear your imput!

Ok I received a e-mail from HL Corporate office would love to know what you think about their responses Susan,

Thank you for your e-mail. 

I do apologize for the incident you had with our store manager.  Your concerns and comments will be forwarded to the appropriate personnel for review.

Your feedback on the performance of our stores is very important.  Thank you for taking the time to tell us about your experience with our store and giving us the opportunity to improve our service for you.

I hope you will give us another opportunity for your future needs.